Refund policy

Cancellation and Refund Policy
Last updated: October 15, 2026

Favorita Delivery LLC makes every order to order, using perishable food. That is why this policy differs from a regular store's. By checking out, you agree to the terms below.

1. Cancellation by the customer

  • Up to 48 hours before the delivery date: free cancellation with a full refund.
  • Less than 48 hours before delivery: production has started and ingredients have been purchased. The order cannot be canceled or refunded. At our discretion, we may offer partial credit toward a future order.
  • 24h rush delivery: cannot be canceled once confirmed.
  • Change requests (items, address or date) are accepted only up to 48 hours before delivery and depend on availability.
  • To cancel, email deliveryfavorita@gmail.com with your order number. The date and time we receive your message is what counts.

2. Returns

For food safety reasons, we do not accept returns of food after delivery under any circumstances.

3. Problems with your order

If an item arrives wrong, missing, damaged or thawed, tell us within 24 hours of delivery at deliveryfavorita@gmail.com or +1 347-992-8748, and send:

  • your order number;
  • clear photos of the product, packaging and label;
  • a description of the problem.

Keep the product, unused, until our review is complete. After the review, we may offer, at our discretion: a replacement, store credit, or a refund for the affected item only. Claims made after 24 hours, without photos, or about products already eaten cannot be accepted.

4. Cases that are not eligible for a refund

  • Improper storage or preparation after delivery (the product must go straight into the freezer).
  • Personal preference about taste, seasoning or portion size.
  • Allergies or restrictions not disclosed before purchase. Check each dish's ingredients and, if in doubt, contact us before ordering.
  • Incorrect address, phone number or delivery instructions provided by the customer.
  • No one at the address on the scheduled date. In that case, the order may be left at the indicated place, and responsibility passes to the customer upon delivery. A new delivery, if possible, will be charged separately.

5. Proof of delivery

We may record photos, date and time of each delivery at the address provided. These records serve as proof that the order was delivered.

6. Delivery fees

Delivery and rush fees are non-refundable, except when the order is not delivered due to our error.

7. Approved refunds

Approved refunds are issued to the original payment method. It may take 5 to 10 business days to appear, depending on your bank or card issuer.

8. Payment disputes (chargebacks)

If there is any problem, please contact us first. We resolve issues quickly through the channels above. Opening a dispute with your bank without contacting us first will not speed up a solution. In the event of a dispute, we will provide the payment processor with the order, your acceptance of this policy, proof of delivery and our message history. Disputes found to be unfounded may result in future orders being blocked.

9. Cancellation by Favorita Delivery

We may cancel an order in cases such as unavailable ingredients, an address outside the delivery area, suspected fraud or events beyond our control (for example, severe weather). In those cases, you receive a full refund or can reschedule the delivery.

Contact

Favorita Delivery LLC · 418 Broadway Ste. N, Albany, NY 12207 · deliveryfavorita@gmail.com · +1 347-992-8748